Ten years of keeping other people's IT running.
We started NITS with a simple frustration: too many IT vendors in Pakistan were slow, opaque, and impossible to reach when something actually broke. We built the opposite of that.
From a two-person help desk to a full IT department
NITS Pakistan began by handling the IT support jobs other firms wouldn't take on quickly enough — a broken server on a Friday night, a network down during a sale, an inbox full of phishing complaints. That habit of showing up became the business.
Today we run infrastructure, security and support for clients across retail, finance, logistics and professional services, and we build the custom software that connects it all together. The mission hasn't changed: technology that works quietly in the background, not a fire your team has to fight.
What a decade of uptime looks like
Years in operation
Average client uptime
Support desk coverage
Average response time
Four things we don't compromise on
Integrity
We tell clients what's actually wrong, even when the honest answer costs us a sale.
Responsiveness
A ticket doesn't sit. We measure ourselves on how fast someone picks it up.
Documentation
Every system we touch is documented, so you're never locked into one engineer's memory.
Continuous improvement
We patch, tune and review — the job isn't done when the ticket closes.
The team behind the help desk
Muhammad Ghufran Khizar
CEO & Founder
Ruby Roman Baig
CTO
Muhammad Imran Khizar
Head of Operations
Muhammad Irfan
Sales Manager
Syed Furqan Ali
Head Of Software Development
Want to see how we'd approach your setup?
Tell us what you're working with — we'll tell you honestly what needs attention.